Employee Spotlight: Meet Matt

Matt, customer support team lead, has been with Paycom for more than three years. 

When asked what one word he would choose to describe Paycom he said, “Innovative. Paycom is constantly coming up with new products, features and processes that benefit our clients as well as its employees.

Describe what you do.

As a customer support team lead, I am responsible for developing and growing our customer support specialists into the future of Paycom. We work directly with clients to provide them with day-to-day support in order for them to efficiently perform their duties. Our department is responsible for knowing our products and working continuously to improve the Paycom experience.

What advice would you give a new employee for being successful at Paycom?

Be patient. There is a lot to learn in your first few months as a customer support specialist and as a customer support team lead. Paycom is an evolving organization that has tremendous resources available. If you are ever overwhelmed or have a question, you work directly with a team of specialists as well as a team leader, who can help you.

What makes you “Paycom Proud”?

I am “Paycom Proud” to work for a company that listens to its employees and customers. Paycom is continuously improving products and services in order to better serve clients. Paycom is also extremely invested in the growth of its employees. I have never seen a company that cares as much about the future of its employees as Paycom does.

If you could pick anyone in the world to have lunch with, who would it be and why?

Michael Jordan. MJ was, and still is, my all-time favorite athlete. I would love the opportunity to sit down and listen to stories about how he was able to overcome his biggest obstacles in life.

Where has been your favorite place to travel, and why?

Unfortunately, I haven’t had the opportunity to do much traveling. To date, my favorite place to travel has been New Mexico. A group of my friends go on an annual ski trip to Angelfire, New Mexico. That’s one of my favorite vacations; I always look forward to it.

What are some of your favorite hobbies outside of work?

Outside of work you can usually find me doing something involving sports. Whether that is playing or watching, I love everything about competitive sports. I enjoy playing basketball as well as golf. I like to attend Oklahoma State Cowboys games, Oklahoma City Thunder basketball games and watch the Chicago Bears on Sunday. Outside of sports, I love spending time with my girlfriend and our two dogs, Ace and Scarlett.